Refund policy

1) Return Window

You can check the order before paying,if you don't want to receive feel free to pay shipping fees and return it back with the delivery agent.

You may request a return within 3 days of receiving your order.

 

 

2) Eligibility

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn, unwashed, and unused

  • With original tags and packaging

  • Accompanied by a receipt or proof of purchase

 

 

3) How to Start a Return

Please contact us at info@redcircle-eg.com to request a return.
 Once your request is approved, we’ll provide the return shipping address, label, and instructions.
 Items sent back without prior approval will not be accepted.

 

 

4) Damages & Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us immediately after receiving your order.
 We’ll review your case and arrange a replacement or refund if applicable.

 

 

5) Exceptions / Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

  • Worn or washed clothing

  • Items without original tags or packaging

  • Customized or altered pieces (e.g., printed or size-adjusted items)

  • Sale items or gift cards

If you’re unsure whether your item is eligible for return, please contact our support team before sending it back.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

6) Exchanges

The fastest way to exchange an item is to return it first.
 Once your return is approved, you can place a new order for the replacement item.

 

 

7) Refunds

After receiving and inspecting your return, we’ll notify you about the refund status.
 If approved, your refund will be issued to your original payment method within 10 business days.
 Please note that your bank or card provider may require additional time to complete the process.

If more than 15 business days have passed since approval, please contact us at info@redcircle-eg.com.